At MobileWalaa, we want our customers to have a positive shopping experience. This Returns & Refund Policy explains the conditions under which products purchased through our website may be returned, exchanged, replaced, or refunded.
By placing an order with MobileWalaa, you acknowledge and agree to the terms of this Returns & Refund Policy.
Please carefully review the product description, specifications, compatibility information, size, color, and other relevant details before placing your order.
2. Eligibility for Returns
A product may be eligible for return or replacement if:
You received the wrong product.
The product received is damaged or defective.
The product is materially different from the product described on the Website.
An incorrect quantity was delivered.
The product qualifies for return under a specific product warranty or promotional offer.
Products must generally be returned in their original condition, including original packaging, accessories, manuals, tags, seals, and other items supplied with the product.
MobileWalaa reserves the right to inspect returned products before approving a return, replacement, or refund.
3. Return Request Period
Customers should contact MobileWalaa as soon as possible after receiving their order if there is an issue with the product.
Return requests should generally be submitted within [7] days of delivery, unless a different period is specifically stated on the product page, order confirmation, warranty terms, or promotional offer.
Requests submitted after the applicable return period may not be accepted.
To request a return, please contact us using the contact details provided on our Website and provide your order number, contact information, and a clear description of the issue.
4. Damaged or Defective Products
If your product arrives damaged or appears to be defective, please contact MobileWalaa promptly after delivery.
We may request:
Your order number
Photographs or videos showing the issue
Photographs of the product packaging
A description of the problem
Other information reasonably required to assess the claim
Depending on the circumstances, MobileWalaa may offer a replacement, repair, store credit, or refund in accordance with the applicable policy and law.
Customers should not dispose of the original packaging or product until the return request has been resolved.
5. Wrong Product or Incorrect Order
If you receive a product that differs from the product you ordered, please contact MobileWalaa as soon as possible.
After verification, MobileWalaa may arrange for the incorrect product to be returned and may provide the correct product, replacement, or refund as appropriate.
Customers may be required to provide photographs or other information to verify the issue.
6. Products That Cannot Be Returned
Unless otherwise required by applicable law, certain products may not be eligible for return or refund, including products that:
Have been used, damaged, altered, or misused after delivery
Are missing original packaging or accessories
Have been physically damaged by the customer
Show signs of improper installation or handling
Have been modified or repaired by an unauthorized person
Are returned without the required accessories or components
Are specifically identified as non-returnable on the Website or at the time of purchase
For hygiene, safety, security, or product-integrity reasons, certain opened or used products may also be excluded from returns where permitted by law.
7. Change of Mind Returns
Returns due solely to a change of mind may be accepted only where MobileWalaa’s applicable return conditions permit them.
If a change-of-mind return is accepted, the product must generally be unused, undamaged, and returned in its original packaging with all accessories and components intact.
MobileWalaa reserves the right to refuse change-of-mind returns where the product does not meet the applicable return conditions.
8. Refunds
Once a returned product has been received and inspected, MobileWalaa will determine whether the product qualifies for a refund.
If approved, the refund may be issued through the original payment method or another method reasonably determined by MobileWalaa.
Refund processing times may vary depending on the payment method, financial institution, payment processor, or other third-party service involved.
MobileWalaa is not responsible for delays caused by banks, payment processors, or other third parties after a refund has been processed by us.
9. Refund Amount
Where a refund is approved, the refundable amount will generally correspond to the eligible amount paid for the returned product.
Original delivery or shipping charges may be non-refundable unless the return is due to an error by MobileWalaa, a defective product, or another circumstance where a refund of such charges is required under applicable law.
Any applicable deductions will be communicated to the customer where appropriate.
10. Return Shipping Costs
If the return is required because MobileWalaa sent the wrong product, the product arrived damaged, or the product is confirmed to have a qualifying defect, MobileWalaa may arrange or cover reasonable return shipping costs.
For returns that are not caused by an error or defect attributable to MobileWalaa, the customer may be responsible for return shipping costs.
Return shipping arrangements must be approved by MobileWalaa before a product is sent back.
11. Exchanges and Replacements
Where appropriate, MobileWalaa may offer an exchange or replacement instead of a refund.
Replacement products are subject to availability.
If the original product is unavailable, MobileWalaa may offer an alternative solution, including a refund or store credit, where appropriate.
12. Order Cancellation
Customers may request cancellation of an order before it has been dispatched.
Once an order has been processed or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure after delivery.
MobileWalaa cannot guarantee cancellation requests received after order processing has begun.
13. Products Purchased on Sale or Promotion
Products purchased during sales, promotional campaigns, special offers, clearance events, or discounted pricing may be subject to specific return, exchange, or refund conditions.
Any special conditions will be communicated on the relevant product page, promotional material, or at the time of purchase.
Where applicable, promotional or free items included with an order may also need to be returned before a refund can be completed.
14. Warranty Claims
Certain products may be covered by a manufacturer’s warranty or seller warranty.
Warranty coverage, duration, exclusions, and claim procedures may vary depending on the product and manufacturer.
A warranty does not necessarily cover damage caused by misuse, accidents, liquid exposure, unauthorized modifications, physical damage, improper installation, or normal wear and tear.
Customers should review the applicable warranty information provided with the product or contact MobileWalaa for assistance.
15. Return Inspection
All returned products may be inspected before a return, replacement, exchange, or refund is approved.
MobileWalaa reserves the right to reject a return if the product does not meet the applicable eligibility requirements.
If a returned product is found to have been damaged, used improperly, modified, or otherwise rendered ineligible for return, MobileWalaa may refuse the return or adjust the refund where permitted by applicable law.
16. Refund Processing Time
Once a refund has been approved, MobileWalaa will initiate the refund within a reasonable processing period.
The time required for the refund to appear in your account may depend on your payment method and financial institution.
If you have not received an approved refund within the expected period, please contact us so that we can assist you.
17. Fraudulent or Abusive Returns
MobileWalaa reserves the right to investigate suspected fraudulent, abusive, or repeated return activity.
We may refuse returns, refunds, exchanges, or replacements where there is reasonable evidence of fraud, misuse of the return policy, false claims, product substitution, or other abuse, subject to applicable law.
18. How to Request a Return or Refund
To request a return, replacement, exchange, or refund, please contact MobileWalaa using the contact information available on our Website.
Please provide:
Full name
Order number
Phone number or email address used for the order
Product name
Reason for the return
Photographs or videos where relevant
Any other information reasonably required to evaluate the request
Do not send products back without receiving return instructions from MobileWalaa unless otherwise instructed.
19. Changes to This Policy
MobileWalaa may update or modify this Returns & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this policy periodically.
20. Contact Us
If you have any questions about returns, refunds, replacements, exchanges, or warranty claims, please contact us using the information below.
MobileWalaaWebsite: MobileWalaa.pk
Email: info@MobileWalaa.pk
Phone: +92 346 2448662
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