1. General

At MobileWalaa, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our Website. By placing an order with MobileWalaa, you acknowledge and agree to the terms outlined in this Shipping Policy. Delivery times and shipping conditions may vary depending on your location, product availability, courier service, weather conditions, holidays, and other circumstances beyond our reasonable control.

2. Order Processing

Once you place an order through the MobileWalaa Website, we will process your order after receiving the necessary order and payment information. Orders are generally processed within [1-2 business days], unless otherwise stated on the Website or communicated at the time of purchase. Order processing may take longer during:

• Public holidays
• Promotional campaigns and sales
• High-volume shopping periods
• Product launches
• Unexpected operational circumstances

Orders are not considered dispatched until they have been handed over to the applicable courier or delivery service.

3. Shipping Locations

MobileWalaa currently delivers orders to locations within Pakistan. Delivery availability may vary depending on the customer’s city, area, postal address, and courier coverage. Certain remote or restricted areas may have limited delivery availability or additional delivery charges. If delivery is unavailable to your location, MobileWalaa may contact you to discuss an alternative delivery arrangement or cancel the order where necessary.

4. Delivery Charges

Shipping or delivery charges, where applicable, will be displayed or communicated during the ordering process. Delivery charges may vary depending on:

• Delivery location
• Order size or weight
• Courier service
• Promotional offers
• Delivery method

MobileWalaa may offer free shipping on selected products, orders, or promotional campaigns. Any applicable free-shipping conditions will be communicated on the Website or during checkout.

5. Estimated Delivery Times

Estimated delivery times may vary depending on the destination and courier service. As a general guideline:

• Major cities: [2-5 business days]
• Other cities and areas: [3-7 business days]
• Remote areas: [5-10 business days]

These are estimated delivery periods only and are not guaranteed delivery dates. Delivery may take longer during public holidays, adverse weather, courier disruptions, high-volume periods, or other circumstances outside MobileWalaa’s reasonable control.

6. Order Tracking

Where tracking information is available, MobileWalaa or the applicable courier may provide a tracking number or delivery update. Customers may use the tracking information provided to monitor the status of their shipment. Tracking information may take some time to become active after an order has been dispatched. MobileWalaa is not responsible for delays or inaccuracies in tracking information provided by third-party courier services.

7. Delivery Attempts

The courier may make one or more attempts to deliver your order to the address provided at checkout. Customers are responsible for ensuring that:

• The delivery address is accurate and complete.
• Someone is available to receive the order where required.
• The provided phone number remains reachable.
• The customer responds to courier calls or delivery attempts.

If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses the shipment, or cannot be contacted, additional delivery charges or other arrangements may apply.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery information when placing an order. MobileWalaa will not be responsible for delivery delays, failed deliveries, or additional charges caused by incorrect, incomplete, or outdated information provided by the customer. If you notice an error in your delivery information after placing an order, please contact MobileWalaa as soon as possible. We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once the order has been processed or handed over to the courier.

9. Delayed Deliveries

Although MobileWalaa works with delivery partners to provide timely delivery, delays may occasionally occur. Possible causes include:

• Courier operational delays
• Weather conditions
• Public holidays
• Traffic or transportation disruptions
• Incorrect delivery information
• High order volumes
• Security or access restrictions
• Natural disasters
• Government restrictions
• Other circumstances outside our reasonable control

Estimated delivery dates are provided for guidance only. A delivery delay does not automatically qualify an order for cancellation or refund unless otherwise required under applicable law or permitted under our Returns & Refund Policy.

10. Lost or Missing Shipments

If your order appears to be lost or has not been delivered within a reasonable period after dispatch, please contact MobileWalaa. We may contact the courier and investigate the shipment status. Where appropriate, MobileWalaa may arrange a replacement or refund after the courier investigation has been completed, subject to the circumstances and applicable policies. Customers should not assume that a shipment is lost solely because tracking information has not been updated for a short period.

11. Damaged Packages

If your package appears visibly damaged when delivered, you should inspect the package and, where possible, notify the delivery person or courier immediately. If the product inside the package is damaged, please contact MobileWalaa as soon as possible and provide:

• Your order number
• Photographs of the package
• Photographs or videos of the damaged product
• A description of the damage
• Any other information reasonably requested by MobileWalaa

Do not discard the original packaging until your claim has been reviewed. Damage claims may be subject to our Returns & Refund Policy.

12. Cash on Delivery

Where Cash on Delivery (COD) is offered, customers may pay the applicable order amount to the courier upon delivery. COD availability may vary depending on the delivery location, product, order value, or other operational considerations. MobileWalaa reserves the right to restrict or disable COD for certain orders or locations. Customers who repeatedly refuse or fail to receive COD orders may have COD availability restricted for future purchases.

13. Order Cancellation Before Dispatch

Customers may request cancellation of an order before it has been dispatched. Cancellation requests should be submitted as soon as possible after placing the order. Once an order has been processed, packed, or handed over to the courier, cancellation may no longer be possible. If an order has already been dispatched, the customer may need to follow the applicable return procedure after receiving the product.

14. Multiple Products in One Order

Where an order contains multiple products, MobileWalaa may ship the products together or separately depending on product availability, warehouse processing, or logistical requirements. If products are shipped separately, customers may receive different delivery dates or tracking information. Additional shipping charges will not normally apply solely because an order is divided into multiple shipments, unless otherwise communicated at the time of purchase.

15. Delivery to Remote Areas

Certain remote, rural, or difficult-to-access locations may have limited courier coverage. Additional delivery time or charges may apply to such areas. If a courier cannot deliver to the address provided, MobileWalaa may contact the customer to arrange an alternative delivery location or another suitable solution.

16. Delivery Confirmation

A shipment may be considered delivered when the courier’s tracking system records the order as delivered or when the product is received by the customer or an authorized person at the delivery address. If tracking indicates that an order has been delivered but you have not received it, please contact MobileWalaa promptly so that we can assist with an investigation.

17. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their characteristics, applicable laws, courier policies, or transportation requirements. MobileWalaa reserves the right to restrict delivery of certain products to specific locations where necessary.

18. Third-Party Courier Services

MobileWalaa may use third-party courier and logistics providers to deliver orders. Once a shipment has been handed over to the courier, delivery is subject to the courier’s operational processes and policies. MobileWalaa will make reasonable efforts to assist customers with delivery-related issues but cannot guarantee the actions, delivery schedules, or operational performance of third-party courier services.

19. Changes to This Shipping Policy

MobileWalaa reserves the right to update or modify this Shipping Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Customers are encouraged to review this policy periodically for the most current information regarding shipping and delivery.

20. Contact Us

If you have questions regarding shipping, delivery, tracking, delayed orders, or any other delivery-related matter, please contact MobileWalaa using the information below. MobileWalaa Website: MobileWalaa.pk Email: info@MobileWalaa.pk Phone: +92 346 2448662