1. ACCEPTANCE

The MobileWalaa website (the “Website” or “Site”) is operated by MobileWalaa. Your use of the Website is subject to your acceptance of and compliance with these Terms and Conditions, including any notices, policies, disclaimers, and other terms displayed on the Website. These Terms and Conditions govern your access to and use of the Website and the products, services, materials, and information available through it. Please read these Terms and Conditions carefully before using the Website. By accessing, browsing, or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions. MobileWalaa reserves the right to modify, update, or amend the Website and these Terms and Conditions at any time. Any changes will be posted on the Website. Your continued use of the Website following the posting of changes constitutes your acceptance of the revised Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not access, browse, or use the Website.

2. ORDERS

Any order placed through the Website constitutes an offer by you to purchase the selected product or products at the price, including applicable delivery charges, taxes, and other charges, displayed at the time the order is placed. MobileWalaa reserves the right to accept or reject an order for any reason, including but not limited to:

• Product availability
• Incorrect pricing
• Incorrect product descriptions
• Errors in product information
• Errors in the order
• Suspected fraudulent or unauthorized activity
• Failure to provide accurate customer or delivery information

An order will only be considered accepted once MobileWalaa has confirmed the order through an appropriate communication method. MobileWalaa may contact you by phone, SMS, WhatsApp, or email to verify your order or delivery information.

3. PRICES

All prices displayed on the Website are quoted in Pakistani Rupees (PKR), unless otherwise stated. Prices, product availability, discounts, promotions, and other charges may change at any time without prior notice. MobileWalaa reserves the right to correct pricing or product information errors. If an order has been placed at an incorrect price due to a technical or human error, MobileWalaa may contact you regarding the correction or cancel the order where appropriate. The final price applicable to your order will be communicated or displayed at the time of purchase.

4. SALES TAX AND OTHER TAXES

Prices displayed on the Website may include applicable taxes where stated. You may be responsible for any additional taxes, duties, governmental charges, customs charges, or other applicable liabilities imposed by relevant authorities in connection with your purchase. MobileWalaa reserves the right to update prices where required to reflect changes in applicable taxes, duties, or governmental charges.

5. DELIVERY

MobileWalaa will make reasonable efforts to process and deliver orders within the estimated delivery period communicated to you. Delivery times are estimates only and may vary due to factors including:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete delivery information
• High order volumes
• Unforeseen operational circumstances
• Events outside MobileWalaa’s reasonable control

MobileWalaa will not be responsible for delays caused by circumstances beyond its reasonable control. Customers are responsible for providing accurate and complete delivery information when placing an order. Please refer to the Website’s Shipping or Delivery Policy for additional information regarding delivery.

6. RISK AND TITLE

Ownership of products purchased through the Website will remain with MobileWalaa until payment has been received in full, where applicable. Risk in the products may pass to the customer upon delivery of the products to the customer or to the courier or delivery service responsible for delivering the order, subject to applicable law. Customers should inspect products promptly upon delivery and report any issue in accordance with the applicable Return, Refund, or Exchange Policy.

7. REFUNDS, RETURNS AND EXCHANGES

Any refund, return, replacement, or exchange will be handled in accordance with MobileWalaa’s applicable Refund and Return Policy. Customers should review the Refund and Return Policy before placing an order. MobileWalaa reserves the right to refuse a return, refund, or exchange where the applicable policy requirements have not been met or where permitted by applicable law.

8. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, MobileWalaa will not be liable for any indirect, incidental, special, consequential, or unforeseeable loss or damage arising from or relating to:

• Your use or inability to use the Website
• Delays in delivery
• Product availability
• Website interruptions
• Errors or omissions in Website content
• Unauthorized access to information
• Loss of profits, revenue, business opportunities, goodwill, or data
• Use of third-party websites or services
• Events outside MobileWalaa’s reasonable control

Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

9. DISCLAIMER

Your access to and use of the Website is at your own risk and is subject to these Terms and Conditions and all applicable laws. MobileWalaa makes reasonable efforts to ensure that product information, descriptions, prices, images, and other Website content are accurate and up to date. However, errors, omissions, inaccuracies, or differences between displayed information and actual products may occasionally occur. Product images are provided for illustrative purposes and actual products may differ slightly in appearance, color, packaging, or specifications. MobileWalaa does not guarantee that the Website or its content will always be accurate, complete, current, uninterrupted, or free from errors. To the extent permitted by law, MobileWalaa disclaims warranties or representations not expressly stated in these Terms and Conditions. By using the Website, you agree to indemnify and hold harmless MobileWalaa, its employees, officers, agents, representatives, and related parties from claims, losses, liabilities, costs, expenses, and damages arising from your breach of these Terms and Conditions or misuse of the Website.

10. PRODUCT INFORMATION AND RECOMMENDATIONS

MobileWalaa makes reasonable efforts to provide accurate information about the products listed on the Website. However, product specifications, packaging, colors, features, compatibility, and other information may change from time to time. Where products are manufactured or supplied by third parties, MobileWalaa does not necessarily manufacture those products and cannot guarantee that manufacturer-provided information will remain unchanged. Customers should review product specifications and compatibility information carefully before purchasing. If you have questions regarding a particular product, you may contact MobileWalaa before placing your order.

11. DISPUTE RESOLUTION

MobileWalaa aims to resolve customer concerns fairly and efficiently. If you have a complaint, concern, or dispute relating to an order, product, service, or Website, you agree to first contact MobileWalaa and provide us with a reasonable opportunity to resolve the matter informally before pursuing formal legal proceedings, where permitted by law. MobileWalaa may communicate with you regarding a complaint through email, phone, SMS, WhatsApp, or other available communication methods. Nothing in this section prevents either party from exercising any legal rights or remedies available under applicable law.

12. COPYRIGHT AND INTELLECTUAL PROPERTY

Unless otherwise stated, the content available on the MobileWalaa Website, including text, graphics, logos, photographs, images, designs, product descriptions, layouts, videos, icons, and other materials, is owned by MobileWalaa or used with permission from the relevant rights holder. You must not, without prior written permission from MobileWalaa:

1. Copy, reproduce, adapt, modify, distribute, publish, transmit, store, or create derivative works from Website content.
2. Reproduce or commercially exploit Website materials.
3. Reverse engineer, decompile, disassemble, or otherwise attempt to modify Website materials or functionality.
4. Use MobileWalaa’s content, branding, trademarks, logos, or materials for commercial purposes.

All trademarks, product names, brand names, and logos appearing on the Website belong to their respective owners. Nothing on the Website grants you any express or implied right to use MobileWalaa’s intellectual property without appropriate authorization.

13. CONFIDENTIALITY

You should not submit confidential or proprietary information through the Website unless specifically requested or required for the provision of our services. Any information voluntarily submitted through the Website may be processed in accordance with MobileWalaa’s Privacy Policy. MobileWalaa will handle personal information in accordance with its Privacy Policy and applicable laws. Nothing in this section overrides any rights or obligations relating to personal information under applicable privacy legislation.

14. LINKS AND THIRD-PARTY SERVICES

The Website may contain links to websites, applications, payment services, social media platforms, courier services, or other third-party services. These third-party services are independent from MobileWalaa and may operate under their own terms and privacy policies. MobileWalaa does not control and is not responsible for the content, availability, accuracy, security, or privacy practices of third-party websites or services. You access third-party websites and services at your own risk and should review their applicable terms and privacy policies before using them.

15. USER REVIEWS AND OBJECTIONABLE CONTENT

MobileWalaa may allow customers or other users to submit reviews, comments, feedback, photographs, or other content through the Website or related platforms. You are responsible for ensuring that any content you submit is lawful, accurate, and does not infringe the rights of another person. You must not submit content that is:

• Illegal or fraudulent
• Misleading or deceptive
• Abusive, threatening, or harassing
• Defamatory
• Obscene or inappropriate
• Infringing of copyright, trademark, privacy, or other rights
• Malicious or containing viruses or harmful code
• Discriminatory or hateful
• Intended to impersonate another person
• Otherwise unlawful or objectionable

MobileWalaa reserves the right to review, restrict, remove, or refuse content that violates these Terms and Conditions or applicable law. If you believe that content appearing on the Website is unlawful, infringing, misleading, or otherwise objectionable, please contact MobileWalaa with sufficient information for us to review the matter.

16. VIRUSES AND WEBSITE SECURITY

MobileWalaa does not guarantee that the Website, its servers, files, downloads, or other materials accessible through the Website will always be free from viruses, malware, or other harmful components. You are responsible for maintaining appropriate security measures on your own devices, including using suitable antivirus and security software where appropriate. To the maximum extent permitted by law, MobileWalaa will not be responsible for loss or damage resulting from malicious software, harmful code, security incidents, or unauthorized access arising from circumstances beyond our reasonable control.

17. APPLICABLE LAW

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Pakistan. You agree that any dispute or legal proceeding arising from or relating to your use of the Website or these Terms and Conditions shall be subject to the applicable jurisdiction of the courts of Pakistan, subject to any mandatory legal rights available to you. If you access the Website from outside Pakistan, you are responsible for ensuring that your use of the Website complies with the laws applicable to you.

18. LIMITATIONS ON USE

MobileWalaa reserves the right to restrict, suspend, or terminate access to the Website, or any portion of it, at any time where reasonably necessary, including where a user:

• Violates these Terms and Conditions
• Engages in fraudulent or unlawful activity
• Attempts to interfere with Website functionality or security
• Misuses Website content
• Attempts unauthorized access
• Uses the Website in a manner that may harm MobileWalaa or other users

MobileWalaa may also modify, suspend, or discontinue any Website feature, product, service, or functionality at any time. Users are responsible for reviewing these Terms and Conditions periodically to remain aware of the current terms governing their use of the Website.

19. SEVERABILITY AND RELEVANT PARTIES

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, while the remaining provisions will continue in full force and effect. Any agreement, representation, obligation, or indemnity provided by you under these Terms and Conditions shall, where applicable, extend to MobileWalaa’s employees, officers, agents, representatives, contractors, and related entities involved in operating or supporting the Website.

20. CONTACT US

If you have any questions regarding these Terms and Conditions, your order, or your use of the MobileWalaa Website, please contact us using the contact information provided on our Website. MobileWalaa Website: MobileWalaa.pk Email: info@MobileWalaa.pk Phone: +92 346 2448662